Custom Orders/Repairs/Sizing

CUSTOM ORDERS

David Alan jewelry is custom made for you in our NYC Atelier. We are unable to accept returns or exchanges on finished custom jewelry.

DEPOSITS

To begin your project a 50% non-refundable deposit is required. 

Non-refundable deposits on custom jewelry orders may be transferred to a store credit within 3 business days of placing your order. 

SIZING

We want your David Alan jewelry to fit perfectly! The first resizing on new ring purchases is complimentary. Once sized, a ring is considered a final sale and not eligible for return or exchange.

REPAIRS & MODIFICATIONS

We stand behind our manufacturing 100%. If there is any problem with your piece, that is not caused by neglect, misuse, or damage, David Alan will perform repairs free of charge. In the event a piece of David Alan jewelry is sized, repaired, or modified elsewhere, David Alan will no longer be able to guarantee the structural integrity of the piece, nor accept returns or exchanges.